Clark Furniture Freight Management reaps rewards for customer service 

STAWELL - Clark Furniture Freight Management in Stawell has always had the drive to provide customers with the best possible service.

That drive has landed the business the 2013 Australian Achiever Award for Victoria's Relocation, Removals and Storage Services category.

Llewellyn Clark said he was thrilled when he received news of the award.

"The award is for excellence in customer relations, so that was a big thrill to be recognised," he said.

"It's not for the biggest or best looking trucks, the award is all about customer service."

Clark Furniture Freight Management achieved a 99.79% overall score for Customer Service and Relations, topping all other Victoria Relocation, Removals and Storage Services businesses. The 2013 Australian Achiever Award proves Clark Furniture Freight Management delivers on the promise of customer satisfaction.

"To score so high was a pleasant surprise, but good customer service is what I have a really big drive for. It's great to see we are achieving that," Llewellyn said.

"We have entered the awards four times previously and each year we have been highly commended. Now to have won the national award is a great thrill."

Established in 1966 when Ken and Elaine Clark commenced the family removals business, Clarks has expanded more into the removals market since 2005 when Llewelyn took over. The business now specialises in 'moving your goods anywhere, anytime and on time. Local, Interstate and Overseas'.

"We have a Melbourne depot and carry out regular freight runs from Melbourne to the Wimmera and vice versa," Llewellyn said.

"With the removals, we offer a worldwide service and do a lot in the United States, Canada, New Zealand and the United Kingdom. Of course we also move people right across Australia."

Clark Furniture Freight Management also enjoys a good relationship with larger carriers, including Crown Relocations and Allied Pickfords, ensuring their service is second to none.

At Clark Furniture Freight Management, customers can enjoy a wide range of services. When you consider their pre-packing service, animal freight, car freight, cleaning services on the new home and also the house that is being vacated, together with the ability to arrange accommodation for the client while the furniture is in transit, it's not surprising Clark Furniture Freight Management won the national customer service award this year.

Llewellyn was quick to praise his staff for their commitment to quality service.

"We really do have a great team. Without them, we wouldn't be where we are today."

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