Paramedics and first responders say they have made necessary changes to continue helping Grampians residents in need of emergency care during the pandemic.
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Ambulance Victoria Regional Director Stuart Reid with stage three restrictions in place across Victoria, now was the time for residents to educate themselves on when to call Triple Zero for help.
"While a lot of attention is on stopping the spread of COVID-19 and rightly so, we don't want people to ignore the warning signs of other medical conditions such as stroke and heart attack," Mr Reid said.
"If you are feeling chest pain, breathing, dizziness, anxiety, vomiting - don't delay calling Triple Zero (000)."
Mr Reid said paramedics are taking extra precautions to keep patients and themselves safe, including wearing Personal Protective Equipment to every case.
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"This includes gloves, protective eyewear and a P2/N95 mask," he said. "In cases where a patient is identified as suspected COVID-19, we then put on the added protection of a splash-proof gown or the white Tyvek overalls.
"Delivering care while protecting patients and paramedics from COVID-19 means we are paying scrupulous attention to infection control. I know the return to tougher restrictions has caused some anxiety, particularly for our elderly residents, but we are well prepared to serve the community through this pandemic."
Mr Reid said people who call Triple Zero (000) may also be asked a few extra questions if they're suffering flu or COVID-like symptoms.
"By asking these questions, our experienced paramedics and registered nurses on the end of the line will be able to determine the right care for you, whether that's an emergency ambulance, non-emergency transport, referral to a doctor or pharmacist, or if you're okay to care for yourself at home," he said.
Mr Reid said as is the case for many people, 2020 has been a challenging year for Victorian paramedics. They have had to respond to incidents during bushfires, extreme heat and now being on the frontline of the virus outbreak.
"Our paramedics are highly trained at dealing with stressful situations and our people have met the challenges presented by COVID-19 head-on," he said.
"Now and always, there is a wide range of support available for our people and their families including psychologists, Peer Support Programs and 24-hour support."
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