Inbound Customer Service Officer

Your new company
This state government organisation is seeking multiple experienced customer service officers to join their contact centre in Pakenham. This office acts as a customer service hub for the organisation, and due to the growing needs of the business, they are hiring multiple people to handle high-volume customer enquiries.

Your new role
Working in a fast-paced environment, your role mainly consists of customer service and answering inbound customer enquiries. Your duties and responsibilities will include answering inbound calls from customers in regards to Registration Payments & Appointments.

this is a high volume role directly servicing the needs of millions of Victorians and road users in accordance with state legislation, policies and procedures. You will be expected to work Monday-Friday, ranging from 20-38hrs per week. This is a temporary 6-month position, however their is views of extension.

What you'll need to succeed

• Previous inbound call centre experience is highly desirable
• A genuine passion for customer service, with an interest in first-call/contact resolution
• An ability to learn legislation quickly, as you will be servicing a wide range of customers in relation to their licensing and registration enquiries
• The ability to work 20-38 hours per week during normal business hours, Monday-Friday onsite in Pakenham
• The ability to attend full-time training for your first week (may 23rd start date)
• You must have full working rights in order to be considered for this assignment

What you'll get in return

• Paid, full-time training for the first week on the job
• Energetic and fun working environment, with a great culture and ongoing support
• The chance to get your foot in the door with a state government organisation, with opportunities for future government employment
• Competitive hourly rate
• No weekend work

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Jennifer Culham

LHS 297508 #2645209